Create and send out Voice of the Customer for Microsoft Dynamics 365 surveys to gain valuable feedback from your customers about your products or services. Respondents can take your surveys on a phone, tablet, or computer. You can see your customer's feedback history as you work a sale or resolve a service case.

When a customer completes a survey, you can use rules to trigger follow-up actions that occur immediately. For example, if a customer answers a survey question that indicates an interest in one of your products, the system can generate a quote request and assign it to a salesperson. Or, if a customer replies with a complaint, the system can create a new service case and route it to the right queue for prompt handling. You can also send a survey automatically when a service case closes, to track how satisfied your customer is with the service they received.

What we can do:

• We will create a survey for your customers
• We will configure an email that will be sent to your customers with the link to the survey
• We will configure the look and feel of the survey to your requirements
• We can configure a global theme that you can use on other surveys going forward