Create and send out Voice of the Customer for Microsoft
Dynamics 365 surveys to gain valuable feedback from your customers about your
products or services. Respondents can take your surveys on a phone, tablet, or
computer. You can see your customer's feedback history as you work a sale or
resolve a service case.
When a customer completes a survey, you can use rules to
trigger follow-up actions that occur immediately. For example, if a customer
answers a survey question that indicates an interest in one of your products,
the system can generate a quote request and assign it to a salesperson. Or, if
a customer replies with a complaint, the system can create a new service case
and route it to the right queue for prompt handling. You can also send a survey
automatically when a service case closes, to track how satisfied your customer
is with the service they received.
What we can do:
We will create a survey
for your customers
We will configure an email
that will be sent to your customers with the link to the survey
We will configure the look
and feel of the survey to your requirements
We can configure a global
theme that you can use on other surveys going forward
Supported Systems
CRM Systems
Microsoft Dynamics 365 Online, Microsoft Dynamics 365, Microsoft Dynamics CRM 2016, Microsoft Dynamics CRM Online
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